Ab einem Einkaufswert von 350€.
Mo - Do 07.30 bis 16.00 Uhr
Fr 07.30 bis 13.00 Uhr
The EU Commission provides on its website the following link to the ODR platform: http://ec.europa.eu/consumers/odr/
This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.